The Evolving Role of Credit Unions: Balancing Service, Technology, and Education | Mary Jacoby (Video)

The Evolving Role of Credit Unions: Balancing Service, Technology, and Education

How are credit unions evolving to meet the changing financial needs of their members?

In this episode of Get Enriched: A Financial Empowerment Podcast, host Hassan Thomas sits down with Mary Jacoby of DATCU to explore how the financial services industry has changed throughout her career and what those changes mean for credit unions and the communities they serve.

Together, they discuss shifting member expectations, the role of technology in financial services, and how credit unions are approaching financial education and member engagement. Mary also shares her perspective on the philosophy of “people helping people,” the challenges facing today’s members, and what excites her most about the future of the credit union movement.

Tune in for a thoughtful conversation about the evolving role of credit unions and the importance of balancing innovation, personalized service, and financial well-being.